Collector is a solution designed for the automation of preventive collection and recovery processes. It allows the integration of all collection channels, maximizing contactability to ensure operational effectiveness. It provides complete control of information through a modern dashboard of information, queries, and reports that complements the vision for decision making. Naturally integrates with our predictive dial outbound calling platform and intelligent IVR services.
Who requires Debt Collection?
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Financial Institutions
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Retail Stores
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Service Companies
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Insurance Providers
Any company with a portfolio to collect on or recover
An administrative debt collection module allows for the creation of preventive and/or delinquent collection campaigns to achieve the complete management and control of all products in your portfolio.
If required, Collector also has a judicial collection module that allows its in-house legal counsel and/or external collections firm to monitor their legal processes through fully parameterized workflows in accordance with the regulations of their country.
Integration with multiple sources of data ensures you have consolidated information, providing your agents with the information needed to collect on any account, no matter where it comes from or its delinquency stage.
Collector's rule engine and queue creation enables the management of strategies for all collection channels of the institution, facilitating segmentation and prioritization according to the institution's policies.
Administrative functionality allows you the flexibility in setting role-based custom menu options. Your agents will only see the options they have access to, increasing productivity and ensuring information security.
With the custom Dashboard design and management engine you have the control to model and maintain the information most relevant to decision making, allowing you to track your team, their performance, and collection strategies.
Enabled to manage stages of repossession, foreclosure, and asset disposition.
We’ve partnered with Coastal Outsourced Solutions (COS) for the distribution of Collector in the US market. COS is a leading financial services provider that offers a variety of high-quality and cost-effective solutions for banks and credit unions from coast-to-coast.
Collector Mobile
If your institution desires, this function supports administrative collection management via ANDROID mobile devices with an active data line. Its ONLINE access allows you to see and manage in real-time the remote agents, maintaining continuous communication between the WEB and MOBILE platform.
Displayed
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Customer Information
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Delinquent Loans
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Last Collection Notes
Create and Send
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Phones
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Addresses
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Emails
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Text Messages
Register
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Simple Collection
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Reprogramming
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Payment Promises
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Receiving Payments
Take advantage
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GPS
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Google Maps
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Email App
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Phone App
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Camera